All products are shipped out from one of the Kyoei USA shipping locations. Kyoei
USA can drop ship products or ship from our warehouse directly. All products are shipped
via either USPS, UPS or FedEx. Special arrangements may need to be
made for international orders and oversize packages. In the event a
product arrives damaged to your location, please follow the steps
listed below. Any damaged items must be
reported to the shipping carrier immediately and you must notify Kyoei USA
within 5 days of receiving your order. If these steps are not followed, your
shipment may not be able to be a candidate for the insurance claim.
pictures of the damaged product and email them to us at
- Keep the
product, original packaging and box
- Make a list of
the damaged or lost item(s)
- Kyoei USA will
contact the shipper once we receive the email info above to schedule a pickup,
DO NOT send it back to us
- Once the
product is picked up and inspected by shipping company, a replacement will be
If a product is ordered and not wanted, the UNUSED item can be returned for a
35% restocking fee. Shipping is not refundable in either direction. All items
wanting to be returned must be reported within 30 days of the original invoice
date. No items will be returnable after 30 days. All products shipped from the
Kyoei USA warehouse require a signature
when delivered. Some packages shipped from the manufacturer may or may not
require signatures. Fedex, UPS, and DHL have package pick up
locations if you are unable to sign for the package. If the package is returned
to Kyoei USA or manufacturer, you will be responsible for the return shipping
costs and pay a 35% restocking fee. These fees will be charged to your account
KYOEI USA DOES NOT REFUND SHIPPING CHARGES
In the event that the product you ordered is sent either incorrectly or
processed wrong by Kyoei USA, we will arrange for the package to come back to us
and ship out a replacement. We will evaluate the situation before we determine
the shipment was incorrect.
To return an item back to us, please do the following:
- Contact our
Customer Service Department to receive a RMA number. All packages returned
without a Returned Merchandise Authorization number will be refused.
- Package the
item up in original packaging unless deemed unusable
- Include the
UNUSED parts and any additional information that was included
- Include a copy
of your receipt
- Write a brief
description of the problem with the product
- If you have a
receipt for the return shipping include as well
- We DO NOT
except any freight collect packages
- Once we have
received the above information we will notify you via email or phone and let
you know the status.
Note: Many parts are for off-road use only. As with any racing
activity, there are risks at performance modifications. All
installations are at the customers own risk. Kyoei USA LLC or Kyoei-USA.com
holds no responsibility either implied or otherwise for mechanical,
electrical or other failure when using after market performance
products. Some items listed are illegal in many states and only for
racing vehicles which may never be used on a public highway.
Special Order Items
Some items may be special order specifically for the customers
vehicle. These items generally require a deposit or paid in full. Once
this deposit amount is received and the customer is notified, they agree to
order the special order item and the deposit becomes non-refundable.
These special order items cannot be returned or resold. Cancellations
are not allowed on special order parts.
Kyoei USA accepts Visa and Mastercard, Paypal payments, Cashier
Checks, and Money Orders, with appropriate billing and shipping
addresses to be verified. Orders paid for with Cashiers Checks or
Money Orders will be held and product will not be shipped out until
the funds clear in our bank account. All orders are to be paid in full at the
time of purchase unless we contact you otherwise. Prices and shipping
cost is subject to change anytime because of exchange rates, shipping
costs, manufacturer price changes, etc.
All products come with the warranty that
is applied directly by the manufacturer. Kyoei USA does not offer any
of their own warranties and we are not responsible for product
failures or failures due to installation. All products are intended
for off-road use only as suggested by the manufacturer and should be
installed and set up by professional service centers ONLY. As stated
above we are not responsible for shipping cost other then by our own
mistake of incorrect shipping. The warranty should be handled by the
customer and the manufacturer directly, not thru Kyoei USA.
Note: By law, a dealership is not allowed to void a warranty
based upon having aftermarket parts installed on a car. When you add
an aftermarket part to the car, the aftermarket part will void the
warranty of ONLY the stock part it is replacing.
Any used parts sold by Kyoei USA are sold AS IS. There
are no refunds, exchanges or returns for used parts purchased thru
Kyoei USA. It is the customer's responsibility to research and
inspect any used parts before making a decision to buy.
By visiting Kyoei-usa.com you agree to accept the practices described
in this Privacy Notice.
Changes to this Privacy
Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms & Conditions will change over time
and the use of information which we gather now is subject to these
Notices and Terms as modified. Please check this page periodically as
you continue to use our site to see if any changes have been made. If
you visit our Web site your visit and any dispute over privacy is
subject to this Notice and our Terms & Conditions.
Credit card and Payment Companies:
When you buy
something from us we send your credit card or payment information,
name, billing address and the amount of your purchase to your credit
card or payment company to verify and authorize the purchase. Your
name, telephone number and shipping information must be provided to
third party shippers such as UPS, Federal Express and the United
States Postal Service to deliver your purchase.
Link to Third Party Site:
Our Web site contains links to third party sites, such as our vendors.
Kyoei USA is not responsible or liable for the privacy practices or
content found on these sites. We suggest that you check the Privacy
Notice of each site you visit.
Law Enforcement and Protection
We will release personally identifiable information to third parties
and organizations when we believe it is appropriate for us to do so to
comply with the law. We will also do so to cooperate with law
enforcement investigations, comply with court orders or subpoenas,
protect the legal rights of us and our users, or when we believe it is
needed for fraud protection and/ or credit risk reduction.